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How it works

Below we have left nothing out — down to where the cable in the kitchen goes. No technical knowledge needed; it is written for the curious.

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In service

The journey of one order

From the waiter reaching the table to the ticket being in the kitchen.

  1. The waiter opens the table

    From a tablet, a phone or the computer at the till. Touching the table on the floor plan is enough.

  2. They pick the items

    From category to product. Notes such as "rare" or "no onions" are attached to the item and print on the ticket.

  3. The order is saved

    This is the moment everything is decided: it is written to the bill and enters the print queue of every station involved.

  4. The tickets print separately

    ~2 seconds

    The hot kitchen takes its ticket, the bar takes its own. One order, two tickets, two printers.

  5. The bill is requested

    The bill can be split, and payment taken in cash, by card or mixed. The till ticket prints and the drawer opens.

  6. Stock comes down

    When payment is taken, the recipe’s ingredients leave stock. Waste and counts live in the same ledger; low-stock warnings arrive in advance.

  7. The day closes

    The closing report summarises the sales and posts itself to the bookkeeping and stock sides.

7 steps

Printer connections

Three ways, because no two kitchens are the same

Which one suits you depends on where the printer sits and how it connects. You can also mix all three in one venue.

Network printer

The printer is on the same local network as the till. You enter only the IP address. The fastest and most robust: tickets keep printing even with the internet down.

Cloud agent

For a USB printer, or a printer on another network. You install a small program on the computer; it asks for the 8-digit code on screen and handles the rest.

From the browser

For starting right now. A print dialog opens. It needs no setup but it does need one click per ticket.

Cloud agent

It installs like a program, because it is one

You download it, double-click, and it installs. It starts on boot and runs before anyone has logged in — a kitchen printer cannot wait for the cashier to sign in to Windows.

The only thing it asks for during setup is the 8-digit code shown on the POS screen. You enter it, the agent introduces itself, and it finds the printers on the network by itself.

  • Windows, macOS and Linux
  • The code is valid for 15 minutes and used once
  • It discovers network printers itself — no IP to type
  • It updates itself; you decide when it restarts
  • Status in the system tray: is everything fine, or not
Download the agent
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2× Adana620 ₺
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1× Künefe180 ₺
Masa 12 · 19:42

When something goes wrong

What happenedWhat the system does
  • The internet dropped
  • The kitchen printer ran out of paper
  • The printer switched off before printing a ticket
  • A tablet was dropped and the screen broke
  • The subscription payment is late
  • The wrong item was entered
  • The network printer keeps printing; the cloud agent prints the queue in order once the connection returns
  • That printer holds its own queue; the bar and the till are unaffected
  • The ticket stays in the queue and is not lost. The screen warns that it is not responding
  • The bill is on the server, not on the tablet. Sign in on another device and carry on where you left off
  • Orders, the QR menu and ticket printing keep working. Only the extra modules stop
  • It is voided; who voided it stays in the record and shows up in the report

Drag it — or focus the slider and use the arrow keys.

Getting started

What you will do on day one

We do not leave you alone; if you like, we do it together on the phone.

  1. Open the account

    2 minutes

    The business name and an email address. We do not ask for card details.

  2. Enter the menu

    15 minutes

    Add items by hand, or send us the list you have and we will load it.

  3. Define the tables

    10 minutes

    Draw the floor plan and name the tables. If you are using the QR menu, the codes are generated here.

  4. Connect the printer

    5 minutes

    An IP for a network printer; the agent program for USB. You test the connection from the screen — if a ticket comes out, you are done.

  5. Add the staff

    5 minutes

    Each waiter gets their own login and their own permissions. That is how it stays clear who did what.

  6. Start serving

    We suggest running the first shift in parallel with your old method. By the second shift you will not want to.

6 steps

Setup questions

How long does setup take?

Opening an account takes a few minutes. For a network printer you only enter its IP address; the system tests the connection straight away.

For a USB printer, or a printer on a different network, you install a small program. It asks for the 8-digit code shown on the POS screen and handles the rest itself.

Try it for one shift

We enter your menu together and connect your printer together. If you do not like it, nobody calls you.

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No card details required.